How can we help?

Runway is operated by Eisenlabs LLC. For help with your account, debt payoff plan, subscription, or the app, email support@eisenlabs.io.

Include with your request

• The email address associated with your Runway account.
• Your device type and app version, if the issue is technical.
• What you expected to happen and what happened instead.

Do not email passwords, full financial statements, payment card details, App Store or Google Play receipts containing sensitive information, or screenshots that expose information you do not want support to review.

Subscriptions

Subscriptions purchased through the Apple App Store or Google Play must be managed in the subscription settings for that store. Runway can help explain access status but cannot change a store’s billing decision or subscription terms.

Account and privacy

You can export plan data, erase a plan, or delete your account from Account & Sync in the app. If you cannot sign in, use the public account-deletion instructions. Privacy requests can be sent to support@eisenlabs.io.

Security reports

Report a suspected security vulnerability to security@eisenlabs.io. Review the security overview before sending a report.

Product boundaries

Runway provides educational debt planning tools. Support cannot provide financial, legal, tax, or credit-repair advice and cannot guarantee a financial outcome.

Support is provided in English. Response time depends on request volume and complexity.